Connecting you to Advantage Rent A Car's real-time rental management system including reservation management, billing and reports.

You can download the basic instructions and the FAQs listed below, in a printable PDF file here.

Starlink is a real-time rental management tool with reservation, billing and report functionality.  All you need is Internet access and a user account.

Benefits

• No software to download

• Manage company’s car rentals with a click of the mouse

• Traveler and company information pre-populates for you

• View balances, extend rentals and add comments to records

• Review charges, history and trends at a glance

• Print receipts, invoices and statements

• View and print management usage reports

• Dedicated help desk:  800-472-2277 or starlink@advantage.com

1. Login to Starlink

2. Click on “new reservation” tab

3. Enter renter’s Easy ID # if available

4. Enter location airport code or Advantage branch code or use the branch locator

5. Enter date/time for rental and return

6. Pick car type and click “get rate quote”, quote is returned in a popup window

7. If Easy ID# was not used then enter personal info for the renter

8. Click “Submit reservation request” and receive confirmation number

1. Change “Rental Status” dropdown to “open” and click “Search” button

2. View reservation detail by clicking on the hyperlinked confirmation number 

3. Modify by making changes and click “Submit Changes” button

4. Cancel by clicking on “Cancel” button

1. Change “Rental Status” dropdown to “open” or “rented”; click search button

2. Print by clicking on printer icon

3. Add comments by clicking on comment icon

4. Terminate by clicking on the terminate icon

5. Cancel by clicking on the cancel icon

6. Extend the rental by clicking on icon

1. Invoice - change “Rental Status” dropdown to “closed” and click on the icon

2. Invoice method two - click on Reports, choose Invoice, Generate report

3. Billing Statement - click on Reports, choose Billing Statement, Generate report

Login process

I don’t have a User ID and password. How do I obtain one?

Is my password case-sensitive?

Search Records

Do I have to use the calendars or can I just type in the dates?

Why does it require a date range be entered for closed record searches?

What is the difference in My Referrals and Company Referrals?

What if I need to make reservations for two different offices/branches?

Rental Detail
If I add comments to a new reservation or through the “Add Comments” screen, who sees the comments?

If I “Terminate” the reservation, does that close the record?

For what things would an e-mail be sent to renter and/or to the person who made the reservation?

Most of my reservations are made for one location. Do I have to do a search each time?

How does the system know what rate to use?

User Profiles

My company just changed our e-mail addresses. How can I change mine for this program?

99% of my referrals are to one Advantage office, but I have one that needs to be in a different city. I can’t seem to change the location.

Reports

I just ran invoices for my company and they all came up on one screen. Is this correct?

Login process

I don’t have a User ID and password. How do I obtain one?

You can sign up online by going here.

Is my password case-sensitive?

No

Search Records

Do I have to use the calendars or can I just type in the dates?

The dates in this program use a 4-digit year instead of 2. Therefore, we suggest that you utilize the calendar function in order to avoid errors in the data entry process.

Why does it require a date range be entered for closed record searches?

In many cases, the number of records for an entity’s history would be cumbersome for the system and for the user. With a date range, you limit the search to save time and system resources.

What is the difference in My Referrals and Company Referrals?

My referrals are those that were made with my Login ID; company referrals are all of the referrals done by people in my office/organization.

What if I need to make reservations for two different offices/branches?

Starlink allows the flexibility of multiple profiles which gives you separate records for each office or branch.

Rental Detail
If I add comments to a new reservation or through the “Add Comments” screen, who sees the comments?

Comments will be printed on all rental contracts, invoices and will display in the reservation record.

If I “Terminate” the reservation, does that close the record?

No; terminating a reservation through Starlink simply means that the person authorizing payment for the rental will only pay through the “terminate” date. The contract will remain open until the vehicle is returned with the customer being responsible for additional charges.

For what things would an e-mail be sent to renter and/or to the person who made the reservation?

Notification of reservation confirmation number, change in body shop status, termination date or extensions.

Most of my reservations are made for one location. Do I have to do a search each time?

No, a default location can be established in your user profile to avoid this step.

How does the system know what rate to use?

Your user profile information tells the system what rate to use based on your company’s profile. It also knows whether or not your company will pay tax on the rental based on the rental type (insured, claimant, etc.).

User Profiles

My company just changed our e-mail addresses. How can I change mine for this program?

Simply access your user profile from the button on the Home page and change your e-mail address.

99% of my referrals are to one Advantage office, but I have one that needs to be in a different city. I can’t seem to change the location.

This indicates that your company administrator has set the flag to not allow a change of location for your referrals. Please see your company administrator or Advantage sales manager.

Reports

I just ran invoices for my company and they all came up on one screen. Is this correct?

Yes, the invoices will display continuously on one screen. However, when you choose FILE/PRINT to print them, they will print one to a page with page breaks set appropriately. If you need to print just one, highlight the information and in the print options, choose to print the selection only.