Advantage Rent A Car is an Equal Employment Opportunity Employer. Qualified applicants may send their resume and salary history to PO Box 5D, San Antonio, TX 78217 or FAX to 210-342-4915 or E-Mail to hr@arac.com to the attention of the People Resource Department. Advantage Rent-A-Car is an equal opportunity employer.

Computer Programmer

IMMEDIATE OPENING IN SAN ANTONIO, TEXAS

Corporate Sales Manager

Currently five positions open in various markets in the Western USA

Overview:
The Corporate Sales and Marketing Team will provide sales and marketing leadership over the following areas: Local Market Sales & Marketing, Customer Service, Account Management, Recruiting, Training, Mentoring, and Business Development. The team will provide overall support to suburban locations so that productivity goals and growth objectives are met.

The essential duties and responsibilities of this position include:

-Create a "sales driven culture" in the local market environment
-Successfully implement the local market initiative at all locations
-Complete marketing discoveries
-Mentor existing staff
-Recruit and hire dynamic leaders that meet the local market plan profile
-Foster a team atmosphere to drive sales and support company initiatives
-Train all levels from associate to management
-Develop training materials and curriculum
-Provide support for "on the job" training for both inside and outside selling
-Manage the creative development and fulfillment process of marketing materials
-Monitor and track competitive marketing activities
-Train team to develop and maintain solid business relationships
-Work closely with Corporate Trainers to ensure uniform message
-Work closely with National Sales and Marketing team
-Support and reinforce team to achieve sales and revenue goals
-Evaluate and provide constructive feedback for recurrent training
-Track efforts through reports
-Communicate results, strategies, and changes to all levels of management.

Qualifications:

-Three years of sales, marketing, training, and customer service experience required
-Positive attitude and self-starter mentality
-Bachelor's degree or equivalent work experience required
-PC proficiency in Microsoft Office (Word, Excel, Power Point) required
-Superior organizational, interpersonal, communication, negotiation, and operations skills are required
-Prior successful sales track record, proven leadership ability, and knowledge of the car rental industry are required
-This position requires the ability to manage multiple projects simultaneously and to work in a fast-paced, dynamic, customer and team-oriented work environment
-Proven success in customer resolution/satisfaction and complex problem solving is required
-Strong relationship management skills
-Candidates should have excellent decision-making and leadership skills, and possess the ability to motivate and lead a team to achieve sales objectives
-Ability to present to various audiences
-Strong results orientation and proven sales and business development expertise
-Travel a minimum of 12 nights per month

Reporting:

The Corporate Sales Manager will report to the Director of Local Sales.

If you would like to apply please first visit with you supervisor and then have your DM contact me.

Send resumes to Scott.Cato@arac.com

Customer Service Representative

IMMEDIATE OPENING IN SAN ANTONIO, TEXAS

Advantage Rent A Car is seeking a highly motivated and professional individual to work within our Customer Service Department. This individual must be willing to be part of a dynamic and growing family-operated national car rental company.

Duties and Responsibilities:

• Document and process customer complaints using Advantage Rent A Car’s problem resolution system.
• Resolve customer service issues by gathering all necessary information needed.
• Address customer complaints and inquiries through research.
• Provide clerical and administrative support.
• Complete and implement service resolution program through organization and communication with our rental locations.
• Assist our customer with roadside issues.
• Proficiency in Microsoft Office systems
• Demonstrate the ability to achieve and exceed monthly production goals established by the department. Adhere to all attendance and tardiness policies.
• Express a positive attitude and professional image when associating with customers and co-workers.
• Perform other duties and projects as assigned.

Requirements
Anzio experience preferred
At least one year experience in a business/office environment
High School Graduate
Bilingual preferred
Excellent verbal and communication skills

Additional Information
Salary: $8.75 per hour plus performance bonus
Position Type: Full Time and Part Time

Email resume to Rick Guevara: rguevara@arac.com or Fax: 210-253-2424

District Manager - Albuquerque

JOB SUMMARY/ ORGANIZATIONAL IMPACT:

Responsible for coordinating, developing and administering all aspects of business model including developing annual business plans; maximizing revenue opportunities at all area locations; controlling costs; ensuring that appropriate staffing levels are maintained while promoting positive employee and customer relations. Oversees and supervises all Branch and Fleet Managers within area.

RESPONSIBILITIES

Develop, monitor, modify, and assure compliance with the annual business plan; develop, communicate, and monitor location and individual objectives while ensuring that they are in line with all corporate objectives.

Develop and implement location revenue goals, internal and external sales programs and other strategies to maximize profitability. Conduct regular reviews including personnel costs, operating costs, and fleet costs.
Optimize productivity and service by developing strategies to ensure staffing levels are consistent with transaction volumes.
Promote and maintain a positive employee relations environment by responding to employee issues or problems while ensuring maintenance of customer service quality levels.

REQUIRED QUALIFICATIONS:

• Bachelor's degree in Business or a related discipline.

• Rental Car experience required and at least three years in a managerial capacity with proven leadership skills demonstrating the ability to manage and direct subordinate personnel effectively.

• Knowledge of operations, fleet, and accounting procedures.

• Ability to establish monthly forecasts/ projections and yearly budgets.

• Ability to communicate and interact effectively with personnel at all levels of the organization in order to develop staff and management.

• Ability to facilitate change to improve business/ functional through utilization of analytical and creative problem solving skills.

If interested and qualified submit cover letter of intent and resume to mgbaldwin@arac.com
 

Sales Associate

IMMEDIATE OPENING in Bryan, College Station and Huntsville, Texas. Send resume to mmadden@arac.com

IMMEDIATE OPENING in Waco, Texas. Send resume to Gregg Williams - gregg.williams@arac.com

IMMEDIATE OPENING IN Seattle, Washington. Send resume to hr@arac.com

Position Summary
Under the direct/general supervision of the Location Sales Manager. The Sales Associate is responsible for learning all operational aspects of the car rental business as it applies to Advantage Rent A Car. Will rotate through the various location positions as a Sales Associate becoming proficient and competent in the Daily Operations and Sales of the location.
Requirements:
College Degree or a minimum of two years experience in a related field. Valid drivers license and 21 years of age. Previous experiences in sales, management, travel industry preferred. Must be articulate; possess excellent verbal and communication skills.
 

Location Sales Associate

IMMEDIATE OPENING IN SANTA FE, NEW MEXICO - Contact Susan Rossi: srossi@arac.com

IMMEDIATE OPENING IN ORANGE COUNTY, CALIFORNIA - Contact Shawn Hack, Area Manager: arac211@arac.com

IMMEDIATE OPENING IN ONTARIO, SAN BERNARDINO & VICTORVILLE, CALIFORNIA - Contact Ray Accurso, Area Manager: arac231@arac.com

IMMEDIATE OPENING IN LOS ANGELES, CALIFORNIA - Contact Jaye Evans Area Manager: arac251@arac.com   

IMMEDIATE OPENING IN SAN GABRIEL, CALIFORNIA - Contact Randy Scott, Area Manager: arac255@arac.com   

IMMEDIATE OPENING IN SAN DIEGO, CALIFORNIA - Contact Cavan Cox, District Manager: arac221@arac.com  

IMMEDIATE OPENING IN PHOENIX, AZ. Send resumes to: Gerry Karcher, gkarcher@arac.com, telephone 602-244-0450 Ext 111.
 

POSITION SUMMARY: Under the direct/general supervision of the Location Sales Manager. The Sales Associate is responsible for learning all operational aspects of the car rental business as it applies to Advantage Rent A Car. The Sales Associate will rotate through the various location positions in order to become proficient and competent in the Daily Operations and Sales of the location. The Sales Associate will also respond to customer needs, in person and/or on the telephone, providing a courteous and a professional rental experience.

REPORTS TO: Location Sales Manager

WORKERS SUPERVISED: None

CLASSIFICATION: Hourly

ESSENTIAL DUTIES:
• Progresses through a formal orientation program which provides training in all aspects of the location to include administrative functions, local sales, risk management, incremental sales, yield management, fleet management, revenue management, financial and personnel management.
• Becomes proficient in performing duties and responsibilities of the various support positions within the location.
• Assumes leadership role as competencies are learned and demonstrated.
• Insures personal training schedule is adhered to, notifying supervisor of any discrepancies.
• Adheres to all company policies and procedures
• Assist in generating and increasing business (quality referrals) to maximize the profitability of their location through the use of professional selling skills.
• Identifies and responds to changing customer needs and expectations- notifying the Location Sales Manager of changes in customer's needs, perceptions, required product offering, etc.
• Assists in identifying and developing new sources of referral business within existing territory of the location.
• Helps to develops and maintain the core market for that location that the office depends on for the majority of daily rentals.
• Assists in developing an overall sales and marketing plan to meet the location’s goals with business mix and number of cars on contract.
• Plans special events and holiday promotions involving sales management team.
• Coordinates local marketing efforts with other locations and local reservations centers.
• Assists other Sales Associates and Sales Management with marketing efforts by offering sales presentation training, organizing of route schedules and motivating team members.
• Develops rapport with key accounts by bringing making sales calls on new accounts, existing accounts and high level accounts through meetings, emails, phone calls, lunches and special events.
• Promote and actively participate in the Incremental Service and Sales process with customers in an effort to maximize sales opportunities and meet sales goals set by management. Will maximize upgrades and walk-ups utilizing established Service and Sales techniques and dialogues.
• Records, documents, and administers all rental transactions including proper payment accurately and according to company policy.
• Reviews the terms and conditions of the rental contract with the customer, providing clarification or further explanation as requested.
• Be instrumental in sales and service training.
• Insures full implementation of all Incremental Service and Sales processes.
• Plan and participate in staff meetings to communicate and discuss concern areas, employee concerns, plans and upcoming goals. Notify upper management of any problem areas or trends that should be addressed.
• Complete and submit all reports and assignments as required so management is advised of special issues, problem areas and resolutions.

OTHER DUTIES:
• Provides professional customer service and resolves conflict as needed.
• Abides by and enforces, as directed, company policies and procedures.
• Works in a highly competitive industry that is challenging, fast paced, stressful and rewarding.
• Clean and prep the vehicles for the customers as needed.
• Any other duty or responsibility as assigned or directed by Location Sales Manager, District Manager, or Regional Training Manager.

PHYSICAL REQUIREMENTS: Ability to lift, bend, turn, stoop and pick up luggage and other items weighing between 25 to 60 pounds. Works in adverse weather conditions stands and sits for prolonged periods of time.

EDUCATION: College Degree or a minimum of two years experience in a related field.

SPECIAL CERTIFICATION/LICENSURE: Valid drivers license, 21 years of age, Texas TARL or SLI, PEC and PAC certified, and acceptable driving record.

EXPERIENCE: Previous experiences in sales, management, travel industry preferred. Must be articulate; possess excellent verbal and communication skills.

TRAINING: Will provide needed training.

Location Operations Sales Manager

IMMEDIATE OPENINGS in Brenham and Huntsville, Texas

POSITION SUMMARY: Under the direct supervision of the Location Sales Manager, the Location Operations Sales Manager is responsible for managing the day-to-day operations of the rental location to insure high productivity, superior customer service and profitability of the location.

REPORTS TO: Location Sales Manager
WORKERS SUPERVISED: Sales Associates and Service Agents
CLASSIFICATION: Salaried

ESSENTIAL DUTIES:

• Responsible for the day-to-day operations of the rental location.
• Insures there is adequate staffing and vehicles to handle the volume of customers expected.
• Assigns duties for customer handling, pick-up and drop-off and vehicle preparation.
• Responsible for completing all daily paperwork, fuel audits, vehicle inventories, bank deposits, collection efforts, callbacks, and reporting required from the location.
• Provides professional customer service and assists in resolving customer service issues as they arise.
• Assists in identifying and reporting potential new sources of referral business within the existing customer base.
• With the input of the location’s Sales Associates, sets monthly incremental sales goals for each employee by the 25th of the prior month with follow up throughout the month.
• Fills out, communicates and posts the Daily Game Plan for each business day.
• Completes Coaching and Feedback forms on every employee at least once per week.
• Promotes and utilizes the approved Incremental Sales and Service programs and services with customers in an effort to maximize sales opportunities and meet sales goals set by management.
• Insures full implementation of all Incremental Sales and Service processes.
• Responsible for training and developing the Sales Associates and Service Agents in all aspects of the operations and monitors their training progress to assure timely completion of training assignments.
• Utilizes, trains and promotes effective telephone handling to capture every possible reservation.
• Insures that all vehicles are maintained within the set vehicle program requirements. Makes sure all vehicles have oil changes within the manufacturers guidelines, that vehicles do not exceed the acceptable mileage limits, and that vehicles are returned to the manufacturer or fleet manager on a timely basis.
• Completes and submits all risk reports for the location’s fleet.
• Responsible for overseeing the repairs of out-of-service vehicles in the location’s fleet. Insures that repairs are done in a timely basis, thereby keeping the out-of-service under 3%.
• Regularly directs the work of two or more employees and has the authority to hire or fire or can effectively recommend such action.

OTHER DUTIES:

• Abides by and enforces, as directed, company policies and procedures.
• Assists customers at the rental counter as needed.
• Cleans and fuels rental vehicles as needed.
• Picks-up and drops-off customers as needed.
• Insures the cleanliness of the location office and parking lot.
• Any other duty or responsibility as assigned or directed by Location Sales Manager or District Manager.

PHYSICAL REQUIREMENTS: Ability to lift, bend, turn, stoop and pick up luggage and other items weighing between 25 to 60 pounds. Works in adverse weather conditions stands and sits for prolonged periods of time.

EDUCATION: College Degree or a minimum of two years experience in the auto rental field.

SPECIAL CERTIFICATION/LICENSURE: Valid drivers license, 21 years of age, Insurance certification if required in the state of employment.

EXPERIENCE: Previous experiences in sales, management, travel industry preferred. Must be articulate; possess excellent verbal and communication skills.
TRAINING: Will provide needed training.

 If interested and qualified, submit resume to Lou Pisano,  hr@arac.com

Service Agent

IMMEDIATE OPENING IN SAN ANTONIO, TX.

All interested candidates should apply in person to 338 N.E. Loop 410 East, San Antonio, TX between 8:00am to 3:00pm or call 210.341.8212 or email resume to dyanez@arac.com

IMMEDIATE OPENING IN PHOENIX, AZ. Send resumes to: Gerry Karcher, gkarcher@arac.com, telephone 602-244-0450 Ext 111.
 

Advantage Rent A Car is seeking to fill Service Agent positions and is accepting resumes for this position. As a Service Agent you will be responsible for the cleaning and detailing of our car rental fleet. Other duties will include but not limited to, staging, fueling vehicles and ensuring that each rental car has the necessary state stickers and tags prior to releasing the vehicle for rental.

Requirements:

 Must be at least 21 years of age with a valid driver’s license and an acceptable driving record.
 Able to work in all outside weather conditions
 Must be reliable and punctual
 6 months previous work experience
 A drug test and criminal background history will be performed.