- Do State of Texas employees have
to pay taxes and fees on rentals?
- All fees such as airport fees and
vehicle license fees must be paid by the renter or by the agency and cannot
be omitted from the rental agreement. Taxes must be paid on all rentals
paid by cash or credit card. Only if the rental is direct billed to the
agency are the taxes omitted.
- What if I need to travel for
state business and do not have a credit card?
- Contact your agency travel
coordinator. The travel coordinator will be able to tell you if the agency
has a direct bill account with Advantage. If direct bill is not set up, the
travel coordinator can contact the Advantage billing representative, Teddy
Hummel, to make these arrangements. Teddy may be reached by e-mail at
teddy.hummel@arac.com or by phone at 210 679-2558 & 800 777-5570.
- Who should I contact if I have
questions or concerns with a rental?
- You have many avenues to
resolution. First, speak to the manager of the location. If your concern
remains unresolved, contact your State of Texas Account Manager, Vicki
Goldman at 1-866-404-8253 or by e-mail at
Vicki.goldman@arac.com. You may also choose to contact your agency
travel coordinator, your contracted travel agency or Texas Building and
Procurement Commission.
- What can I do if I don’t have my
receipt to submit for reimbursement?
- You can ask your agency travel
coordinator to reprint your final receipt online using Starlink or you can
click here to
look up a copy.
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